We want you to feel confident in your purchase and satisfied with your experience. While we stand behind the quality of our products, we understand that situations may arise where a refund is appropriate. This Policy explains when and how refunds are issued, the available refund methods, and any applicable fees or conditions.
Our goal is to make this process as clear, consistent, and transparent as possible. Please read this Policy in full to understand applicable timelines, eligibility requirements, and refund procedures.
This Refund Policy (“Policy”) governs the rights, obligations, procedures, and limitations applicable to refunds for products purchased via https://www.corgrit.com (the “Site”). By purchasing products from the Site, the purchaser (“Customer”) expressly acknowledges and agrees to the terms set forth herein and further agrees to be bound by Corgrit's Terms and Conditions and Privacy Policy.
Corgrit (“we,” “us,” or “our”) endeavors to maintain the highest standards of customer service and transparency in all refund-related matters. Circumstances may arise where a refund is warranted under applicable terms of sale. This Policy establishes the eligibility criteria, refund procedures, processing timelines, and applicable fees for refunds issued in connection with purchases.
For questions or to initiate a refund request, contact Corgrit Customer Service at [email protected] or visit the Corgrit Contact page at https://www.corgrit.com/contact. The most current version of this Policy is always available at https://www.corgrit.com/legal/lc/refund-policy.
Scope and Applicability
- Geography: This Policy applies to purchases made directly through https://www.corgrit.com and shipped within the United States.
- Third-Party Sellers: Refunds for products purchased through authorized dealers, resellers, or third-party marketplaces must be requested directly from the respective seller and are not governed by this Policy.
- International Orders: For orders shipped outside the U.S., refund procedures, methods, and timelines may differ and are not guaranteed under this Policy.
Relationship to the Return Policy
Refunds are issued only in connection with approved product returns, cancellations, or adjustments that meet the eligibility requirements described in the Corgrit Return Policy. All returned items are subject to inspection and verification upon receipt.
Refund processing begins only after the returned item is received, inspected, and approved by Corgrit. Refund timelines listed in this Policy refer to the period after such approval.
General Terms of Refunds
Approved refunds will be processed according to the method selected by the Customer and in accordance with this Policy. Refunds are not automatic and must meet all applicable criteria under the Return Policy.
Corgrit reserves the right to deny or adjust refund amounts in cases of non-compliance, missing parts, or damage beyond original condition.
Restocking Fee
Non-defective returns are subject to a 25% restocking fee, as defined in the Corgrit Return Policy.This fee is automatically deducted from the refundable amount before refund processing.
Not applicable when:
- The product is verified defective, DOA, or damaged in transit.
- The return is caused by a verified Corgrit error.
Non-Refundable Costs
The following charges are non-refundable under all circumstances:
- Original outbound shipping and handling fees
- Corgrit Coverage, Shipping Protection, or similar add-on services
- Return shipping costs paid by the Customer (if not using a Corgrit-issued label)
- Transaction or payment processing fees (if applicable to pre-shipment cancellations)
All shipping-related and protection service fees are considered final once an order has been placed and cannot be refunded.
Refund Method and Processing Time
Refunds may be issued through one of the following methods:
- Original Payment Method: Refunds issued to the original payment method (e.g., debit or credit card) will typically appear within 5–10 business days after approval and processing, depending on the payment provider.
- Corgrit Store Credit: Customers may opt to receive an instant refund in the form of Corgrit store credit. Once approved, store credit is issued immediately and can be applied toward any future purchase at https://www.corgrit.com.
Store credits are non-transferable and do not expire.
Customer Responsibility for Return Shipping
Unless otherwise provided in an approved Return Merchandise Authorization (RMA), the Customer is responsible for any return shipping costs.
Corgrit may issue prepaid return labels for eligible U.S. returns as outlined in the Corgrit Return Policy.
If the Customer elects to use their own carrier, they assume responsibility for all shipping costs, insurance, and risk of loss until Corgrit confirms receipt in acceptable condition.
Policy Changes
Corgrit reserves the right to update or change these Policies at any time. All changes will be posted on this page with the latest revision date. Continued use of the Site following any changes indicates acceptance of the new terms.
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