At Corgrit, we strive to provide flexibility and transparency for our Customers. While we aim to process and ship orders efficiently, we understand that situations may arise where an order must be canceled. This Policy outlines your rights, the steps to request an order cancellation, applicable timelines, eligibility, and any limitations or exclusions.
Corgrit (“we,” “us,” or “our”) is committed to providing clear guidance and protections for Customers seeking to cancel orders placed through https://www.corgrit.com (the “Site”). This Order Cancellation Policy (“Policy”) governs eligibility, procedures, limitations, and related matters for cancellations of products purchased from the Site. By placing an order, the Customer (“you” or “Customer”) expressly acknowledges and agrees to this Policy, and further agrees to be bound by Corgrit’s Terms and Conditions and Privacy Policy.
For inquiries or to request an order cancellation, contact Corgrit Customer Service at [email protected] or via the Corgrit Contact page. The most current version of this Policy is always available at https://www.corgrit.com/legal/lc/order-cancellation-policy.
Scope and Applicability
- Geography: This Policy applies to purchases made directly through https://www.corgrit.com and shipped within the United States.
- International Orders: For orders shipped outside the U.S., refund procedures, methods, and timelines may differ and are not guaranteed under this Policy.
- Cross-Reference: Orders may also be subject to terms in Corgrit’s Return and Refund Policies, particularly if an order has already shipped.
Definitions
- Order Cancellation: A request to void an order and prevent shipment prior to the initiation of the shipping process.
- Shipping Process: Considered begun when a shipping label is created and the carrier has accepted or scanned the package into their shipping system.
- Custom or Made-to-Order Products: Items produced specifically for the Customer, including personalization or unique specifications.
- Pre-Orders / Backorders: Orders for items not currently in stock or scheduled for future release.
Eligibility for Cancellation
Standard Cancellation Window
- Customers may request cancellation at any time prior to the shipping process.
Items Eligible
- Regular in-stock products
- Pre-orders and backordered items
Items Not Eligible for Cancellation
- Custom-made, personalized, or made-to-order products once production has begun
- Clearance, open-box, mystery box, promotional, or final-sale items once production or shipping has begun
- Orders that have entered the shipping process
Limitations
- Cancellation is not guaranteed until explicitly confirmed by Corgrit Support.
- Requests that do not meet eligibility criteria may be rejected, and the order must be returned per the Return Policy.
How to Submit a Cancellation Request
1. Initiating a Request
Email with the following:
- Order number
- Item(s) requested for cancellation
- Reason for cancellation
- Optional: photos or documentation to support the request
2. Evaluation and Approval
- Corgrit Support will review eligibility and confirm approval or rejection via email.
- Only confirmed approvals constitute an effective cancellation.
- Requests received after the shipping process begins will not be treated as cancellations but will be processed under the Return Policy.
3. Timing Requirements
- Cancellation requests must be received before the shipping process begins.
- Orders submitted during carrier transit are treated as shipped and must follow the Return Policy for processing.
Orders Already in Shipping Process
If an order ships during a cancellation request, the shipment is no longer eligible for cancellation and must be returned under the Return Policy.
- All restocking, shipping, and inspection fees under the Return Policy will apply.
- Customers are responsible for tracking shipments and ensuring timely return according to Return Policy instructions.
Refunds
Refunds for approved cancellations are issued per the Corgrit Refund Policy.
- Refund Method: Original payment method, unless otherwise specified.
- Processing Timeline: Refunds are typically processed within 7 business days after cancellation confirmation. Bank/card processing times may vary.
- Deductions: No cancellation fees apply if the shipping process has not begun. Any applicable fees after shipping are processed under the Return Policy.
Exclusions and Limitations
Cancellation is strictly unavailable for:
- Custom, personalized, or made-to-order products once production has started
- Any product once the shipping process has begun
- Clearance, open-box, mystery box, promotional, or final-sale items once shipped
- Items returned without prior approval or submitted outside the cancellation window
Risk, Title, and Liability
- Title and Risk of Loss: Transfer to Corgrit occurs only upon confirmation of cancellation prior to shipping.
- Customers are responsible for items shipped after cancellation requests that were not approved.
- Corgrit is not liable for shipping delays, carrier errors, or costs incurred for orders deemed non-cancellable.
Fraud and Abuse Prevention
To maintain integrity and prevent misuse:
- Corgrit may refuse, limit, or delay cancellations in cases of suspected fraud or abuse.
- Serial or frequent cancellation patterns may be flagged for review.
- Requests inconsistent with order details or prior communications may be denied.
- Abuse may result in account suspension, limitation of cancellation privileges, or additional review.
Policy Changes
Corgrit reserves the right to amend or update this Policy at any time. Changes will be posted on this page with a revised date. Continued use of the Site following updates constitutes acceptance of the revised terms.
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